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Frequently Asked Questions

Here Are Some of the Answers You May Be Looking For

How can I extend my stay?

You may extend your stay by making a reservation through our website by clicking here. Our frontdesk staff will contact you at 2pm for the payment. 

 

What time do I check out?

Check out time is at 12:00PM Noon.

 

How do I check out? 

To express check out simply place your keys in the wooden box and leave! 

 

Can I request for a late check out?

GHMG Hotel does not allow late checkout, please vacate the room after checkout time otherwise you will be subject to 1 night room  fee plus tax. 

 

How do I get my deposit back?

Your deposit will be returned automatically after you check in within 3-5 business days. The $100 deposit is an authorization and will be voided automatically after you check out if there are no damages or violations of the GHMG Hotel check in agreement. Please note the deposit is an AUTHORIZATION and will be VOIDED after you check out, do not expect to see a REFUND of the $100 deposit amount. 

 

Where is the ice machine?

The ice machine is located on the first floor near room 123. 

 

How do I request for housekeeping service?

You may request housekeeping service by asking any of our housekeepers or asking the front desk after 2:00PM and they will relay the message to housekeeping. Please click here for our updated housekeeping guidelines. 

 

There was a problem with my stay and I would like to report my issue to hotel management. 

We are truly sorry for any inconveniences during your stay. Please email any questions, comments, complaints, or concerns to reservations@ghmghotel.com and we will get back to you within 24hours.

 

Does GHMG Hotel allow early check-in?

GHMG Hotel does not allow early check-in. Check-in time for all guests is 3:00pm-11pm. 
 

Is there a pool, gym, breakfast, business center and coffee station?

GHMG has closed the pool, gym, breakfast, business center and coffee station in compliance with the Alameda County Public Health Order, and the CDC recommendations to help slow the spread of COVID-19. 

 

Can I smoke in my room or on my room balcony?

GHMG Hotel is a strictly non smoking hotel. Any smoking in the room or balcony is prohibited and are subject to a $350 smoking violation fee and immediate eviction.